Refund policy

Breathyn Sleep — Returns & Refunds Policy

Overview

At Breathyn Sleep, we want you to love your pillow. If for any reason you're not fully satisfied, we offer a 60-day worry-free return period from the date you receive your order. This policy explains your return rights, how to start a return, and how refunds are processed.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

- Returned within 60 days of the delivery date
- In the same condition as received — free from stains, damage, tears or strong odours
- In its original packaging where possible

We reserve the right to reduce or decline a refund where the pillow shows staining, damage or misuse. This does not affect your statutory rights.

Returns that do not meet these conditions may be sent back to you at your own expense.

How to Start a Return

1. Contact us before sending anything back — unauthorised returns may not be accepted.
2. Reach us via our Contact Page or email us at contact@breathynsleep.com with your order number and reason for return.
3. Once we confirm your return is approved, we will provide return instructions.
4. Pack the item securely in its original packaging and ship it to the address provided.

Return shipping costs are the customer's responsibility for change-of-mind returns. We recommend using a tracked shipping method, as we cannot accept responsibility for items lost in transit on their way back to us.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at contact@breathynsleep.com with your order number, a description of the issue, and clear photographs of the damage or defect.

For confirmed defective or damaged items, we will offer a full replacement or full refund at no cost to you, including return shipping where applicable. You do not need to return the item in all cases — we will confirm this when you contact us.

Do not return a damaged or defective item without contacting us first.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return your original order for a refund (subject to the eligibility conditions above) and place a new order.

For damaged or defective items, we may offer a replacement as an alternative to a refund — contact us to discuss your options.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome within 2 business days. If your return is approved, your refund will be processed within 5 business days and applied to your original payment method.

Please note your bank or payment provider may require additional time to post the refund to your account. If you have not received your refund after 10 business days from the approval date, please contact us.

Refunds cover the cost of the item only. Original delivery charges are non-refundable for change-of-mind returns, unless required otherwise by applicable law.

Your Rights — United Kingdom

If you are a consumer in the United Kingdom purchasing goods online, you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving your goods, without giving a reason — unless an exemption applies.

After notifying us of your wish to cancel, you must return the goods within 14 days. We will issue a refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back.

For eligible cancellations, we will refund the product price and the cost of standard delivery (if paid). We are not required to refund any additional amount paid for express or premium delivery above the cost of standard delivery.

Your statutory rights under the Consumer Rights Act 2015 also apply — goods must be of satisfactory quality, fit for purpose, and as described. Nothing in this policy limits those rights.

Your Rights — European Union

If you are a consumer in the European Union purchasing goods online, you have the right to cancel your order within 14 days of receiving your goods for any reason, unless an exemption applies.

After notifying us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that they have been sent.

For eligible cancellations, we will refund the product price and the cost of standard delivery (if paid). We are not required to refund any additional amount paid for express or premium delivery.

This policy does not limit any rights you may have under applicable EU consumer protection law.

Contact Us

To start a return, request a cancellation, report a damaged or defective item, or ask any questions about this policy, please get in touch:

Email: contact@breathynsleep.com
Contact page: breathynsleep.com/pages/contact

We aim to respond to all enquiries within 1–2 business days.